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Shipping - We want you to receive your order as efficiently as possible

Canada Destinations:

Prints, Pillows, Scarves, Journals and Greeting Cards are shipped via Canada Post from Canada 

 

US Destinations:

Prints, Pillows, Scarves are shipped via DHL from Canada  other products are shipped by Canada Post who partner with USPS.

 

DHL usually delivers in 2-3 business days If you require DHL Express kindly contact us for a rate quote.

Oversized items require a rate quote, kindly contact us.

We will send you tracking information. We love DHL as they under promise and over deliver.

 

Return Policy

At Yana Couture, we take pride in the quality of our products. All sales are final; however, if your item is defective or damaged, we’re here to make it right.

Eligibility for Returns

• Returns are only accepted for defective or damaged items.
• To qualify, you must notify us within 7 days of receiving your order.

How to Report a Defective or Damaged Item

1. Contact Us: Email us at [info@yanamovchan.com] with:
• Your order number.
• Photos of the defective or damaged item.
2. Approval Process: Our team will review your request and respond within 5 business days.
3. Return Instructions: If approved, we will provide further instructions, including a prepaid shipping label if necessary.

Resolution Options

• Replacement: We will send you a new item at no additional cost.
• Refund: If a replacement is not possible, a full refund will be issued to your original payment method.

Non-Returnable Items

• Custom or personalized items.
• Digital downloads.
• Sale or clearance items.

Contact Us

For questions or concerns, please contact us at 902-292-0622 or  [info@yanamovchan.com].