Shipping & Returns
Shipping & Delivery
We ship all orders from our studio in Canada. Delivery times vary depending on your location and the shipping method selected at checkout.
Canada
- Ground Shipping: 3–7 business days
- Express Shipping: 2 business days
- Overnight Shipping: Next-business-day delivery (where available)
United States
- Ground Shipping: 3–7 business days
- Express Shipping: 2 business days (DHL or Canada Post/USPS, depending on the product)
- Overnight Shipping: Available for select items
Many art prints, pillows, and scarves ship via DHL, known for fast and reliable delivery.
Europe
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Standard Shipping: 7–14 business days
(Exact delivery times may vary by country.)
Mexico
- Ground Shipping: 3–7 business days
- Express Shipping: Approx. 2 business days
Oversized Items
Oversized artwork or bulky items may require a custom shipping quote. Please contact us and we’ll be happy to assist.
Order Tracking
Once your order ships, you will receive a tracking link so you can follow its progress.
Return Policy
At Yana Couture, we take pride in the quality of our products. All sales are final; however, if your item is defective or damaged, we’re here to make it right.
Eligibility for Returns
- Returns are only accepted for defective or damaged items.
- To qualify, you must notify us within 7 days of receiving your order.
How to Report a Defective or Damaged Item
- Contact Us: Email us at [info@yanamovchan.com] with:
- Your order number.
- Photos of the defective or damaged item.
- Approval Process: Our team will review your request and respond within 5 business days.
- Return Instructions: If approved, we will provide further instructions, including a prepaid shipping label if necessary.
Resolution Options
- Replacement: We will send you a new item at no additional cost.
- Refund: If a replacement is not possible, a full refund will be issued to your original payment method.
Non-Returnable Items
- Custom or personalized items.
- Digital downloads.
- Sale or clearance items.
Contact Us
For questions or concerns, please contact us at 902-292-0622 or email us at info@yanamovchan.com.